We will do our best to make you 100% satisfied, and we will be happy to help you in case of unexpected situations.
Just get in touch with us : )
Standard Size products:
- Order cancellation:
If for some reason you change your mind after placing an order, please contact our website online customer service immediately within 24 hours, then we will cancel the order production and shipping process right away, and will refund the full amount.
- Subjective reasons for return:
If for some reason you change your mind within 14 days after you receive the goods, you can return the goods in the state of the outer packaging of the goods unopened. But you need to bear the round-trip logistics costs and related taxes and dues.
- Objective reasons for return:
If you find that the physical goods does not match the order (such as product model, size) within 14 days after you receive the goods, or the product is damaged due to transportation reasons, please contact our customer service at hello@nauzha.com, our customer service representative will give a response within 48 hours and follow up on the subsequent replacement or return and refund.
Customized products:
- Order cancellation:
If for some reason you change your mind after placing an order, please contact our website online customer service immediately within 24 hours, then we will cancel the order production and shipping process right away, and will refund the full amount.
- Subjective reasons for return:
Since Nauzha's custom products are specifically tailored according to each customer's requirements, Nauzha is unable to make secondary sales, so in the case of non-objective reasons, sorry we cannot accept returns.
- Objective reasons for return:
If you find that the physical goods does not match the order (such as the design and size that have been agreed by both parties) within 14 days after you receive the goods, or the product is damaged due to transportation reasons, please contact our customer service at hello@nauzha.com, our customer service representative will give a response within 48 hours and follow up on the subsequent replacement or return and refund.